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  Questionnaire Name - A capacity management plan of MTR to reduce overcapacity and improve customer satisfaction
  Showing 1-15 of 26 | Next     
1   Do you have an adult octopus card?
 
 
 A-A.) Yes (Please go to question 2) (30)
 B-B.) No (This is the end of the questionnaire, thank you for your participation) (1)
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2   Have you ever taken MTR during rush hours (8:30-9:30 AM and 5:30-7:30 PM) last three months?
 
 
 A-A.) Yes (Please go to question 3) (26)
 B-B.) No (This is the end of the questionnaire, thank you for your participation) (2)
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3   How many times do you take MTR per week?
 
 
 A-A.) 0 íV 4 times (5)
 B-B.) 5 íV 9 times (6)
 C-C.) 10 íV 14 times (12)
 D-D.) 15 times or above (5)
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4   On average, how many trains that you need to wait before getting on the trains successfully during rush hours ?
 
 
 A-A.) 0 (Please jump to question 7) (9)
 B-B.) 1 - 2 (12)
 C-C.) 3 - 4 (5)
 D-D.) 5 or above (1)
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5   What is (are) the reason(s) you needed to wait for another trains? (You may choose more than one option)
 
 
 A-A.) Difficult to get on the train as over-crowdedness of the platform (15)
 B-B.) Lack of standing area inside compartments (11)
 C-C.) No seats available inside the compartments (2)
 D-D.) Others (0)
 
No Selection (12) 
Select 1 item (12)  Select 2 items (5)
Select 3 items (2)   Select 4 items (0)
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6   Refer to question 4 and 5, does it make any delays to your journey?
 
 
 A-A.) Yes (11)
 B-B.) No (3)
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7   How you rate the crowdedness conditions of the platform during rush hours?
 
 
 A-A.) 1 (Extremely spacious) (0)
 B-B.) 2 (0)
 C-C.) 3 (3)
 D-D.) 4 (5)
 E-E.) 5 (9)
 F-F.) 6 (6)
 G-G.) 7 (Extremely crowded) (5)
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8   How you rate the crowdedness conditions inside compartments during rush hours?
 
 
 A-A.) 1 (Extremely spacious) (0)
 B-B.) 2 (0)
 C-C.) 3 (2)
 D-D.) 4 (2)
 E-E.) 5 (6)
 F-F.) 6 (7)
 G-G.) 7 (Extremely crowded) (10)
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9   Would you choose other transportation means instead of MTR due to crowded condition of MTR?
 
 
 A-A.) Yes (7)
 B-B.) No (21)
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10   Do you think such new queuing arrangement can help to shorten the boarding time?
 
 
 A-A.) Yes, it can (Please jump to question 12) (10)
 B-B.) No, it cannot (Please go to question 11) (8)
 C-C.) No comment (Please jump to question 12) (7)
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11   11.) What is (are) the reason(s) that the new queuing arrangement does not contribute to shorten the boarding time? (You may choose more than one option)
 
 
 A-A.) The waiting area of platforms is reduced (6)
 B-B.) Lack of staff to execute the new arrangement (3)
 C-C.) Passengers do not follow the queuing instruction (5)
 D-D.) Lack of information about the new queuing arrangement (2)
 E-E.) Others (0)
 
No Selection (21) 
Select 1 item (5)  Select 2 items (4)
Select 3 items (1)   Select 4 items (0)
Select 5 items (0)   
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12   Do you agree that the train frequency during peak hours is enough?
 
 
 A-A.) Strongly agree (4)
 B-B.) Agree (6)
 C-C.) Neutral (8)
 D-D.) Disagree (6)
 E-E.) Strong Disagree (4)
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13   Do you agree that MTR should further increase train frequency during peak hours?
 
 
 A-A.) Strongly agree (5)
 B-B.) Agree (12)
 C-C.) Neutral (6)
 D-D.) Disagree (4)
 E-E.) Strong Disagree (1)
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14   Do you think the number of station assistants is enough during peak hours?
 
 
 A-A.) Yes, it is enough (15)
 B-B.) No, it is not enough (8)
 C-C.) No comment (5)
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15   Do you agree station assistants are helpful in easing the crowded situation during peak hours?
 
 
 A-A.) Strongly agree (1)
 B-B.) Agree (17)
 C-C.) Neutral (5)
 D-D.) Disagree (5)
 E-E.) Strong Disagree (0)
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