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  Questionnaire Name - 關於csl.客戶滿意度調查
  Showing 1-15 of 31 | Next | Last     
1   年齡
 
 
 A-15 以 下 (0)
 B-15 - 18 (0)
 C-19 - 23 (5)
 D-24 - 28 (9)
 E-29 - 35 (22)
 F-36 - 42 (20)
 G-42 以 上 (10)
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2   性別
 
 
 A-男 (32)
 B-女 (34)
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3   現時使用的香港電訊公司
 
 
 A-csl. (45)
 B-3HK (9)
 C-Smartone (6)
 D-China Mobile (8)
 E-HKBB (1)
 
No Selection (4) 
Select 1 item (61)  Select 2 items (4)
Select 3 items (0)   Select 4 items (0)
Select 5 items (0)   
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4   請問您的收入大約?
 
 
 A-$9,999 - $14,999 (6)
 B-$15,000 - $24,999 (28)
 C-$25,000 - $34,999 (22)
 D-$35,000 - $44,999 (9)
 E-$50000以上 (1)
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5   您曾經是csl.客戶?
 
 
 A-是 (57)
 B-否 (9)
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6   您是否曾經到csl.的門市查詢服務或購買csl.產品?若答案否請跳至23題
 
 
 A-是 (57)
 B-否 (9)
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7   您對上一次到csl.門市辦理服務等候時間的滿意度,1至5,1為最好,5為最差
 
 
 A-1 (25)
 B-2 (15)
 C-3 (13)
 D-4 (2)
 E-5 (2)
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8   您對上次進入csl.店鋪的客戶服務代表回答疑問的能力,1至5,1為最好,5為最差
 
 
 A-1 (26)
 B-2 (13)
 C-3 (13)
 D-4 (3)
 E-5 (2)
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9   您對上次進入csl.店鋪的客戶服務代表之服務態度感到有禮貌,1至5,1為最好,5為最差
 
 
 A-1 (25)
 B-2 (15)
 C-3 (13)
 D-4 (2)
 E-5 (2)
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10   您對上次進入csl.店鋪的客戶服務代表之手機知識豐富程度1至5,1為最好,5為最差
 
 
 A-1 (23)
 B-2 (16)
 C-3 (14)
 D-4 (3)
 E-5 (1)
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11   您對上次進入csl.店鋪的客戶服務代表回答疑問或解決問題的速度1至5,1為最好,5為最差
 
 
 A-1 (21)
 B-2 (17)
 C-3 (16)
 D-4 (2)
 E-5 (1)
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12   您對上次進入csl.店鋪的客戶服務代表之表達能力,1至5,1為最好,5為最差
 
 
 A-1 (28)
 B-2 (13)
 C-3 (12)
 D-4 (3)
 E-5 (1)
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13   對上次進入csl.店鋪的客戶服務代表之提供資訊清晰度感到清楚,, 普通, 混亂,1至5,1為最好,5為最差
 
 
 A-1 (27)
 B-2 (14)
 C-3 (11)
 D-4 (4)
 E-5 (1)
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14   您對上次進入csl.店鋪的客戶服務代表清楚明白您的問題,1至5,1為最好,5為最差
 
 
 A-1 (27)
 B-2 (12)
 C-3 (13)
 D-4 (4)
 E-5 (1)
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15   您對上次進入csl.店鋪的客戶服務代表之體驗與您預期的是否相符
 
 
 A-遠遠超出預期 (6)
 B-有點超出預期 (13)
 C-與預期相符 (33)
 D-有點不如預期 (2)
 E-遠遠不如預期 (0)
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