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  Questionnaire Name - DHL Express
  Showing 1-20 of 31 | Next     
1   Have you ever been DHL Express service user?
 
 
 A-Yes (100)
 B-No. If no, thank you for your help (2)
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2   The time between placing and receiving an order is short
 
 
 A-5 Strongly Agree (32)
 B-4 (63)
 C-3 (3)
 D-2 (1)
 E-1 Strongly Disagree (1)
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3   Delivery is rapid
 
 
 A-5 Strongly Agree (34)
 B-4 (60)
 C-3 (4)
 D-2 (1)
 E-1 Strongly Disagree (1)
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4   The time between placing and receiving an order is consistent
 
 
 A-5 Strongly Agree (42)
 B-4 (51)
 C-3 (4)
 D-2 (1)
 E-1 Strongly Disagree (2)
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5   The time DHL takes my supplier to put my order together is consistent
 
 
 A-5 Strongly Agree (47)
 B-4 (50)
 C-3 (0)
 D-2 (1)
 E-1 Strongly Disagree (2)
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6   The time between my supplier receiving and shipping my order is short
 
 
 A-5 Strongly Agree (45)
 B-4 (53)
 C-3 (0)
 D-2 (1)
 E-1 Strongly Disagree (1)
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7   The time DHL takes my supplier to put my order together is short
 
 
 A-5 Strongly Agree (44)
 B-4 (50)
 C-3 (4)
 D-2 (1)
 E-1 Strongly Disagree (1)
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8   Orders are available in inventory when ordered.
 
 
 A-5 Strongly Agree (41)
 B-4 (55)
 C-3 (2)
 D-2 (1)
 E-1 Strongly Disagree (1)
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9   DHL have inventory available near my facility
 
 
 A-5 Strongly Agree (43)
 B-4 (52)
 C-3 (3)
 D-2 (0)
 E-1 Strongly Disagree (2)
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10   If DHL are notified of possible increases in upcoming orders, they should maintain extra inventory
 
 
 A-5 Strongly Agree (34)
 B-4 (60)
 C-3 (3)
 D-2 (2)
 E-1 Strongly Disagree (1)
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11   Products ordered is available in inventory
 
 
 A-5 Strongly Agree (49)
 B-4 (45)
 C-3 (4)
 D-2 (0)
 E-1 Strongly Disagree (2)
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12   Products is consistently available in inventory
 
 
 A-5 Strongly Agree (47)
 B-4 (46)
 C-3 (4)
 D-2 (2)
 E-1 Strongly Disagree (1)
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13   All orders are delivered undamaged
 
 
 A-5 Strongly Agree (48)
 B-4 (49)
 C-3 (1)
 D-2 (1)
 E-1 Strongly Disagree (1)
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14   All orders are accurate (i.e. items should arrive, not unordered items
 
 
 A-5 Strongly Agree (42)
 B-4 (53)
 C-3 (2)
 D-2 (1)
 E-1 Strongly Disagree (2)
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15   All products are delivered undamaged
 
 
 A-5 Strongly Agree (47)
 B-4 (49)
 C-3 (1)
 D-2 (1)
 E-1 Strongly Disagree (2)
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16   Orders are packaged conveniently
 
 
 A-5 Strongly Agree (36)
 B-4 (58)
 C-3 (3)
 D-2 (2)
 E-1 Strongly Disagree (1)
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17   I am satisfy with the price of the service
 
 
 A-5 Strongly Agree (21)
 B-4 (60)
 C-3 (2)
 D-2 (12)
 E-1 Strongly Disagree (5)
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18   I am satisfy with service representatives
 
 
 A-5 Strongly Agree (23)
 B-4 (71)
 C-3 (3)
 D-2 (2)
 E-1 Strongly Disagree (1)
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19   The service representatives act in my best interest
 
 
 A-5 Strongly Agree (38)
 B-4 (57)
 C-3 (3)
 D-2 (0)
 E-1 Strongly Disagree (2)
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20   The service representatives are well trained
 
 
 A-5 Strongly Agree (44)
 B-4 (50)
 C-3 (3)
 D-2 (2)
 E-1 Strongly Disagree (1)
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