Questionnaire Name - Research on perception of passengers in service factor between Hong Kong International Airport (HKIA
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1 |
Which of the two airport(s) below have you used before? (You can choose more than one) |
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A- | Hong Kong International Airport (HKIA) (1) |
B- | Singapore Changi Airport (SIN) (1) |
C- | If you have not use any one of the above airport, no need to answer the questionnaire, thanks (0) |
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No Selection (2) | | |
Select 1 item (0) | |
Select 2 items (1) |
Select 3 items (0) |
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2 |
What is your age? |
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A- | 18-20 (0) |
B- | 21-29 (1) |
C- | 30-39 (0) |
D- | 40-49 (0) |
E- | 50-59 (0) |
F- | 60 or above (0) |
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3 |
What is your gender? |
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4 |
Where is your country of origin? |
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A- | Southeast Asia (Singapore, Thailand, Malaysia, Philippines, Indonesia, Vietnam, Brunei, Cambodia...) (0) |
B- | Asia other than the above mentioned region (1) |
C- | Europe (0) |
D- | Africa (0) |
E- | North, Central and South America (0) |
F- | Oceania including New Zealand and Australia (0) |
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5 |
What is your educational level? |
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A- | Below high school (0) |
B- | High school (0) |
C- | Associate degree/ high diploma (0) |
D- | College/ degree (1) |
E- | Taught postgraduate degree (0) |
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6 |
What is your income per month? |
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A- | $10000 or less (1) |
B- | $10001 - $15000 (0) |
C- | $15001 - $20000 (0) |
D- | $20001 - $30000 (0) |
E- | $30001 - $40000 (0) |
F- | $40001 or above (0) |
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7 |
How many trips have you taken in the past 12 months? |
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A- | 0 (0) |
B- | 1-2 (1) |
C- | 3-5 (0) |
D- | 6-8 (0) |
E- | 8 or above (0) |
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8 |
What is your purpose of travel? |
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A- | Leisure (1) |
B- | Business (0) |
C- | Study traffic (0) |
D- | VFR (Visit friend and relative) (0) |
E- | Labour traffic (0) |
F- | Other (0) |
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9 |
HKIA's airport staff is courteous (polite) |
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A- | Strongly Disagree (0) |
B- | Disagree (0) |
C- | Neutral (0) |
D- | Agree (1) |
E- | Strongly Agree (0) |
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10 |
SIN's airport staff is courteous (polite) |
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A- | Strongly Disagree (0) |
B- | Disagree (0) |
C- | Neutral (0) |
D- | Agree (0) |
E- | Strongly Agree (1) |
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11 |
HKIA's airport staff is friendly |
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A- | Strongly Disagree (0) |
B- | Disagree (0) |
C- | Neutral (1) |
D- | Agree (0) |
E- | Strongly Agree (0) |
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12 |
SIN's airport staff is friendly |
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A- | Strongly Disagree (0) |
B- | Disagree (0) |
C- | Neutral (0) |
D- | Agree (1) |
E- | Strongly Agree (0) |
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13 |
HKIA's airport staff is responsive (i.e. respond my complaints immediately, never be too busy to respond my requests promptly). |
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A- | Strongly Disagree (0) |
B- | Disagree (0) |
C- | Neutral (1) |
D- | Agree (0) |
E- | Strongly Agree (0) |
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14 |
SIN's airport staff is responsive (i.e. respond my complaints immediately, never be too busy to respond my requests promptly). |
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A- | Strongly Disagree (0) |
B- | Disagree (0) |
C- | Neutral (0) |
D- | Agree (1) |
E- | Strongly Agree (0) |
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15 |
HKIA's airport staff is helpful (i.e. help me immediately if I have any problems and requests.) |
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A- | Strongly Disagree (0) |
B- | Disagree (0) |
C- | Neutral (0) |
D- | Agree (1) |
E- | Strongly Agree (0) |
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