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  Questionnaire Name - Research on perception of passengers in service factor between Hong Kong International Airport (HKIA
  Showing 1-15 of 45 | Next | Last     
1   Which of the two airport(s) below have you used before? (You can choose more than one)
 
 
 A-Hong Kong International Airport (HKIA) (1)
 B-Singapore Changi Airport (SIN) (1)
 C-If you have not use any one of the above airport, no need to answer the questionnaire, thanks (0)
 
No Selection (2) 
Select 1 item (0)  Select 2 items (1)
Select 3 items (0)   
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2   What is your age?
 
 
 A-18-20 (0)
 B-21-29 (1)
 C-30-39 (0)
 D-40-49 (0)
 E-50-59 (0)
 F-60 or above (0)
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3   What is your gender?
 
 
 A-Male (0)
 B-Female (1)
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4   Where is your country of origin?
 
 
 A-Southeast Asia (Singapore, Thailand, Malaysia, Philippines, Indonesia, Vietnam, Brunei, Cambodia...) (0)
 B-Asia other than the above mentioned region (1)
 C-Europe (0)
 D-Africa (0)
 E-North, Central and South America (0)
 F-Oceania including New Zealand and Australia (0)
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5   What is your educational level?
 
 
 A-Below high school (0)
 B-High school (0)
 C-Associate degree/ high diploma (0)
 D-College/ degree (1)
 E-Taught postgraduate degree (0)
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6   What is your income per month?
 
 
 A-$10000 or less (1)
 B-$10001 - $15000 (0)
 C-$15001 - $20000 (0)
 D-$20001 - $30000 (0)
 E-$30001 - $40000 (0)
 F-$40001 or above (0)
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7   How many trips have you taken in the past 12 months?
 
 
 A-0 (0)
 B-1-2 (1)
 C-3-5 (0)
 D-6-8 (0)
 E-8 or above (0)
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8   What is your purpose of travel?
 
 
 A-Leisure (1)
 B-Business (0)
 C-Study traffic (0)
 D-VFR (Visit friend and relative) (0)
 E-Labour traffic (0)
 F-Other (0)
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9   HKIA's airport staff is courteous (polite)
 
 
 A-Strongly Disagree (0)
 B-Disagree (0)
 C-Neutral (0)
 D-Agree (1)
 E-Strongly Agree (0)
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10   SIN's airport staff is courteous (polite)
 
 
 A-Strongly Disagree (0)
 B-Disagree (0)
 C-Neutral (0)
 D-Agree (0)
 E-Strongly Agree (1)
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11   HKIA's airport staff is friendly
 
 
 A-Strongly Disagree (0)
 B-Disagree (0)
 C-Neutral (1)
 D-Agree (0)
 E-Strongly Agree (0)
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12   SIN's airport staff is friendly
 
 
 A-Strongly Disagree (0)
 B-Disagree (0)
 C-Neutral (0)
 D-Agree (1)
 E-Strongly Agree (0)
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13   HKIA's airport staff is responsive (i.e. respond my complaints immediately, never be too busy to respond my requests promptly).
 
 
 A-Strongly Disagree (0)
 B-Disagree (0)
 C-Neutral (1)
 D-Agree (0)
 E-Strongly Agree (0)
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14   SIN's airport staff is responsive (i.e. respond my complaints immediately, never be too busy to respond my requests promptly).
 
 
 A-Strongly Disagree (0)
 B-Disagree (0)
 C-Neutral (0)
 D-Agree (1)
 E-Strongly Agree (0)
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15   HKIA's airport staff is helpful (i.e. help me immediately if I have any problems and requests.)
 
 
 A-Strongly Disagree (0)
 B-Disagree (0)
 C-Neutral (0)
 D-Agree (1)
 E-Strongly Agree (0)
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