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Questionnaire Name - Research on perception of passengers in service factor between Hong Kong International Airport (HKIA

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1	Which of the two airport(s) below have you used before? (You can choose more than one)
	A- Hong Kong International Airport (HKIA) (1)  B- Singapore Changi Airport (SIN) (1)  C- If you have not use any one of the above airport, no need to answer the questionnaire, thanks (0)
	No Selection (1)   Select 1 item (0)   Select 2 items (1) Select 3 items (0)
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2	What is your age?
	A- 18-20 (0)  B- 21-29 (1)  C- 30-39 (0)  D- 40-49 (0)  E- 50-59 (0)  F- 60 or above (0)
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3	What is your gender?
	A- Male (0)  B- Female (1)
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4	Where is your country of origin?
	A- Southeast Asia (Singapore, Thailand, Malaysia, Philippines, Indonesia, Vietnam, Brunei, Cambodia...) (0)  B- Asia other than the above mentioned region (1)  C- Europe (0)  D- Africa (0)  E- North, Central and South America (0)  F- Oceania including New Zealand and Australia (0)
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5	What is your educational level?
	A- Below high school (0)  B- High school (0)  C- Associate degree/ high diploma (0)  D- College/ degree (1)  E- Taught postgraduate degree (0)
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6	What is your income per month?
	A- $10000 or less (1)  B- $10001 - $15000 (0)  C- $15001 - $20000 (0)  D- $20001 - $30000 (0)  E- $30001 - $40000 (0)  F- $40001 or above (0)
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7	How many trips have you taken in the past 12 months?
	A- 0 (0)  B- 1-2 (1)  C- 3-5 (0)  D- 6-8 (0)  E- 8 or above (0)
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8	What is your purpose of travel?
	A- Leisure (1)  B- Business (0)  C- Study traffic (0)  D- VFR (Visit friend and relative) (0)  E- Labour traffic (0)  F- Other (0)
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9	HKIA's airport staff is courteous (polite)
	A- Strongly Disagree (0)  B- Disagree (0)  C- Neutral (0)  D- Agree (1)  E- Strongly Agree (0)
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10	SIN's airport staff is courteous (polite)
	A- Strongly Disagree (0)  B- Disagree (0)  C- Neutral (0)  D- Agree (0)  E- Strongly Agree (1)
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11	HKIA's airport staff is friendly
	A- Strongly Disagree (0)  B- Disagree (0)  C- Neutral (1)  D- Agree (0)  E- Strongly Agree (0)
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12	SIN's airport staff is friendly
	A- Strongly Disagree (0)  B- Disagree (0)  C- Neutral (0)  D- Agree (1)  E- Strongly Agree (0)
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13	HKIA's airport staff is responsive (i.e. respond my complaints immediately, never be too busy to respond my requests promptly).
	A- Strongly Disagree (0)  B- Disagree (0)  C- Neutral (1)  D- Agree (0)  E- Strongly Agree (0)
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14	SIN's airport staff is responsive (i.e. respond my complaints immediately, never be too busy to respond my requests promptly).
	A- Strongly Disagree (0)  B- Disagree (0)  C- Neutral (0)  D- Agree (1)  E- Strongly Agree (0)
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15	HKIA's airport staff is helpful (i.e. help me immediately if I have any problems and requests.)
	A- Strongly Disagree (0)  B- Disagree (0)  C- Neutral (0)  D- Agree (1)  E- Strongly Agree (0)
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16	SIN's airport staff is helpful (i.e. help me immediately if I have any problems and requests.)
	A- Strongly Disagree (0)  B- Disagree (0)  C- Neutral (0)  D- Agree (1)  E- Strongly Agree (0)
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17	Overall, HKIA's airport staff has good attitude. (i.e. courteous (polite), friendliness, responsive, helpfulness etc.)
	A- Strongly Disagree (0)  B- Disagree (0)  C- Neutral (1)  D- Agree (0)  E- Strongly Agree (0)
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18	Overall, SIN's airport staff has good attitude. (i.e. courteous (polite), friendliness, responsive, helpfulness etc.)
	A- Strongly Disagree (0)  B- Disagree (0)  C- Neutral (0)  D- Agree (1)  E- Strongly Agree (0)
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19	Base on Q17: the above airport staff’s attitude you have rated, how likely you will still use HKIA next time
	A- Very Unlikely (0)  B- Unlikely (0)  C- Neutral (1)  D- Likely (0)  E- Very Likely (0)
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20	Base on Q18: the above airport staff’s attitude you have rated, how likely you will still use SIN next time
	A- Very Unlikely (0)  B- Unlikely (0)  C- Neutral (0)  D- Likely (1)  E- Very Likely (0)
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