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  Questionnaire Name - Factors affecting the purchase intention of cathay pacific airline
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1   This airline provides services that meet consumers’ needs.
 
 
 A-Strongly disagree (0)
 B-Disagree (1)
 C-Neutral (7)
 D-Agree (25)
 E-Strongly Agree (2)
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2   This airline provides excellent services.
 
 
 A-Strongly disagree (1)
 B-Disagree (5)
 C-Neutral (12)
 D-Agree (16)
 E-Strongly Agree (1)
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3   This airline’s service quality is satisfactory.
 
 
 A-Strongly disagree (1)
 B-Disagree (1)
 C-Neutral (6)
 D-Agree (22)
 E-Strongly Agree (5)
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4   Choosing this airline is trendy.
 
 
 A-Strongly disagree (0)
 B-Disagree (7)
 C-Neutral (8)
 D-Agree (17)
 E-Strongly Agree (3)
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5   Choosing this airline is a symbol of social status.
 
 
 A-Strongly disagree (0)
 B-Disagree (4)
 C-Neutral (7)
 D-Agree (19)
 E-Strongly Agree (5)
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6   This airline matches my individual image.
 
 
 A-Strongly disagree (0)
 B-Disagree (1)
 C-Neutral (15)
 D-Agree (16)
 E-Strongly Agree (3)
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7   The service of this airline interests me.
 
 
 A-Strongly disagree (0)
 B-Disagree (3)
 C-Neutral (11)
 D-Agree (19)
 E-Strongly Agree (2)
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8   The service of this airline makes me feel warm and comfortable.
 
 
 A-Strongly disagree (1)
 B-Disagree (2)
 C-Neutral (7)
 D-Agree (21)
 E-Strongly Agree (4)
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9   The service of this airline offers me enjoyment.
 
 
 A-Strongly disagree (0)
 B-Disagree (1)
 C-Neutral (11)
 D-Agree (20)
 E-Strongly Agree (3)
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10   This Website enables you to get the information of the product/service quickly.
 
 
 A-Strongly disagree (1)
 B-Disagree (2)
 C-Neutral (4)
 D-Agree (24)
 E-Strongly Agree (4)
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11   This Website allows you to follow up the product/service you have been purchased.
 
 
 A-Strongly disagree (0)
 B-Disagree (3)
 C-Neutral (6)
 D-Agree (22)
 E-Strongly Agree (4)
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12   Using this website saves your time.
 
 
 A-Strongly disagree (0)
 B-Disagree (5)
 C-Neutral (7)
 D-Agree (17)
 E-Strongly Agree (6)
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13   Learning to use this website is easy for me checking on flight product/service.
 
 
 A-Strongly disagree (0)
 B-Disagree (3)
 C-Neutral (4)
 D-Agree (23)
 E-Strongly Agree (5)
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14   I find it easy get this website to do what I want.
 
 
 A-Strongly disagree (1)
 B-Disagree (4)
 C-Neutral (5)
 D-Agree (22)
 E-Strongly Agree (3)
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15   I find this website to be flexible to interact with.
 
 
 A-Strongly disagree (1)
 B-Disagree (4)
 C-Neutral (13)
 D-Agree (15)
 E-Strongly Agree (2)
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16   Shopping in this website can involve a waste of money.
 
 
 A-Strongly disagree (1)
 B-Disagree (4)
 C-Neutral (14)
 D-Agree (16)
 E-Strongly Agree (0)
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17   I may get overcharged if I shop online in this website.
 
 
 A-Strongly disagree (1)
 B-Disagree (5)
 C-Neutral (7)
 D-Agree (22)
 E-Strongly Agree (0)
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18   I may not get the product I want in this website.
 
 
 A-Strongly disagree (1)
 B-Disagree (7)
 C-Neutral (8)
 D-Agree (19)
 E-Strongly Agree (0)
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19   I may not get what I ordered in this website.
 
 
 A-Strongly disagree (1)
 B-Disagree (12)
 C-Neutral (11)
 D-Agree (10)
 E-Strongly Agree (1)
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20   It is hard to judge the service quality over the internet.
 
 
 A-Strongly disagree (0)
 B-Disagree (7)
 C-Neutral (5)
 D-Agree (21)
 E-Strongly Agree (2)
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