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  Questionnaire Name - Antecedents of airline passenger loyalty: Cathay Pacific Airways
  Showing 1-20 of 32 | Next     
1   Have you taken the Cathay Pacific Airline in the last 12 months?
 
 
 A-YES (Go to the following question) (95)
 B-NO (This is the end of the questtionnaire. Thank you!) (24)
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2   Cathay Pacific always fulfills my expectations
 
 
 A-Strongly Agree (1)
 B-Agree (65)
 C-Netrual (20)
 D-Disagree (7)
 E-Strongly Disagee (1)
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3   In general I am satisfied with Cathay Pacific
 
 
 A-Strongly Agree (5)
 B-Agree (72)
 C-Netrual (13)
 D-Disagree (4)
 E-Strongly Disagee (1)
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4   All the contacts made with the Cathay Pacific are satisfactory
 
 
 A-Strongly Agree (1)
 B-Agree (55)
 C-Netrual (32)
 D-Disagree (7)
 E-Strongly Disagee (0)
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5   Cathay Pacific has always provided me with positive experiences
 
 
 A-Strongly Agree (6)
 B-Agree (49)
 C-Netrual (26)
 D-Disagree (13)
 E-Strongly Disagee (1)
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6   Cathay Pacific has always kept its promises
 
 
 A-Strongly Agree (1)
 B-Agree (53)
 C-Netrual (30)
 D-Disagree (10)
 E-Strongly Disagee (1)
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7   Cathay Pacific has constantly been concerned about customers
 
 
 A-Strongly Agree (1)
 B-Agree (45)
 C-Netrual (32)
 D-Disagree (15)
 E-Strongly Disagee (1)
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8   The information offered by Cathay Pacific are sincere and honest
 
 
 A-Strongly Agree (2)
 B-Agree (60)
 C-Netrual (29)
 D-Disagree (2)
 E-Strongly Disagee (0)
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9   In general, Cathay Pacific fulfills its commitments
 
 
 A-Strongly Agree (0)
 B-Agree (57)
 C-Netrual (31)
 D-Disagree (5)
 E-Strongly Disagee (0)
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10   I believe the information that Cathay Pacific provides us
 
 
 A-Strongly Agree (5)
 B-Agree (61)
 C-Netrual (22)
 D-Disagree (3)
 E-Strongly Disagee (2)
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11   Cathay Pacific do the job well because of resources and experience
 
 
 A-Strongly Agree (4)
 B-Agree (47)
 C-Netrual (27)
 D-Disagree (12)
 E-Strongly Disagee (1)
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12   Cathay Pacific concerns its customers¡¦ needs
 
 
 A-Strongly Agree (6)
 B-Agree (42)
 C-Netrual (27)
 D-Disagree (15)
 E-Strongly Disagee (3)
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13   In the future, I believe Cathay Pacific to consider how its development will bring the benefit to us.
 
 
 A-Strongly Agree (3)
 B-Agree (45)
 C-Netrual (35)
 D-Disagree (9)
 E-Strongly Disagee (1)
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14   I like flying with Cathay Pacific
 
 
 A-Strongly Agree (10)
 B-Agree (50)
 C-Netrual (27)
 D-Disagree (7)
 E-Strongly Disagee (1)
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15   I believe Cathay Pacific is a trustworthy airline
 
 
 A-Strongly Agree (18)
 B-Agree (52)
 C-Netrual (21)
 D-Disagree (4)
 E-Strongly Disagee (0)
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16   I believe Cathay Pacific always keeps their promises to passenger
 
 
 A-Strongly Agree (3)
 B-Agree (53)
 C-Netrual (32)
 D-Disagree (7)
 E-Strongly Disagee (0)
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17   I will continue to travel with Cathay Pacific
 
 
 A-Strongly Agree (12)
 B-Agree (58)
 C-Netrual (17)
 D-Disagree (7)
 E-Strongly Disagee (1)
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18   I am the member of Marco Polo Club (frequent flyer program)
 
 
 A-Strongly Agree (13)
 B-Agree (16)
 C-Netrual (23)
 D-Disagree (20)
 E-Strongly Disagee (22)
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19   I want to remain a membership of Cathay Pacific because I genuinely enjoy our relationship with it
 
 
 A-Strongly Agree (6)
 B-Agree (32)
 C-Netrual (37)
 D-Disagree (10)
 E-Strongly Disagee (10)
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20   My positive feelings towards Cathay Pacific are a major reason I continue flying with it
 
 
 A-Strongly Agree (6)
 B-Agree (50)
 C-Netrual (27)
 D-Disagree (11)
 E-Strongly Disagee (1)
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