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  Home - FAQ
How to configure the setting of created questionnaire?
How to change the content of questions?
How to change the options for questions with selection answer type?
How to view the results of created questionnaire?
How to download all the results for created questionnaire?
How to view the filled questionnaire for each respondent?
How to delete unwanted response?
How to send email to people to fill the questionnaire?
How to change the language of interface or user password?
I want to know more about my3q online payment system and its security policy.
Why I cannot complete the online payment by PayPal successfully?
How can I know the identity of the respondent?
What can I do if I have problems not described in FAQ?
  1. Step 1. In the main menu, click 'My Document'
    Step 2. In the right side, you would see a combo box . Click it and select 'Created Papers'
    Step 3. Then you would see your created questionnaires line by line. Click the icon () corresponding to the questionnaire you want to configure.
    Step 4. Now you enter the questionnaire setting page. Change what you want:
    1. Status --allow or not allow people to fill the questionnaire
    2. Date to publish
    3. Expiry Date (For premium users only)
    4. Post Result on Public (For premium users only)
    5. Allow candidates to view own results
    6. Allow to change answers after submit
    7. Email notification once received a filled questionnaire
    8. Time Limit to finish questionnaire (For premium users only)
    9. Display Color Scheme
    10. Redirected page URL after submit (For premium users only)
    11. Display advertisement banner (For premium users only)
    12. Content of Questions
    13. Stored Folder(Category belonged to)
    14. Delete the questionnaire (Please click the 'Delete' Button)

    Step 5. Click 'Update' at the bottom to save the changes. Finished


  2. Follow step 1 to step 3 in answer 1
    Step 4. In the line Content of Questions, click 'Change' at the right side.

    For static questionnaires only
    Step 5. Now you enter 'Change Content of Questions' page. Change what you want.
    Step 6. Click 'Update' at the bottom to save the changes.
    Step 7. Click 'Return' to go back to questionnaire configuration page. Finished

    For dynamic questionnaires only
    Step 5. Now you enter the directory that storing the questions for the questionnaire
    Step 6. Click the question if you want to change it
    Step 7. Then you go to 'Change Question Setting' page. Change what you want
    Step 8. Click 'Update'. Finished


  3. For dynamic questionnaires only
    Please follow the steps in answer 2

    For static questionnaires only
    There is no way to change the options.
    Alternatively, you can delete the questionnaire and create another questionnaire.
    Step 1. Go to the configuration page for the questionnaire (Please refer to question 1).
    Step 2. Click 'Delete' and press 'Ok' in the confirmation box.
    Step 3. In My Document, select 'Saved Papers' in the combo box
    Step 4. You can see your saved questionnaires, click the questionnaire to create again. Finished.


  4. Follow step 1 to step 2 in answer 1.
    Step 3. Then you would see your created questionnaires line by line. Click the icon () corresponding to the questionnaire you want to view the results.


  5. Step 1. Go to the 'View Summary' page for the questionnaire (Please refer to question 4).
    Step 2. Click the icon (). Then a window would be displayed for you to download the data.


  6. Step 1. Go to the 'View Summary' page for the questionnaire (Please refer to question 4).
    Step 2. Click the icon (). Then you would go to 'View Individual Return Questionnaires' page.
    Step 3. Click the respondent for viewing the details. Finished.


  7. Step 1. Go to the 'View Individual Return Questionnaires' page for the questionnaire (Please follow answer 6--Step 1 & 2).
    Step 2. Tick the check box for the respodnet for whom you want to delete
    Step 3. Click the button 'Delete Marked Questionnaires'. Click 'Ok' in the confirmation box. Finished.


  8. Follow step 1 to step 2 in answer 1.
    Step 3. Then you would see your created questionnaires line by line. Click the icon () corresponding to the questionnaire you want to send emails.
    Step 4. A window would be poped up and allow you to fill the email you want to send to. Fill it and click 'Send'. Finished.


  9. Step 1. In the main menu, click 'Profile'
    Step 2. Then you would see your profile.
    Step 3. Click 'Change' for the field you want to change.
    Step 4. Change what you want and finally click 'Update'. Finished.


  10. my3q uses Paypal.com e-Commerce payment system. Regarding its security policy, Paypal uses the internationally accredited security technologies and measures to provide you with total peace of mind whenever you use our service(s).

    Data Encryption
    We use the highest commercially available encryption technology - 128-bit SSL encryption via VeriSign's Global Site Certificate technology. All confidential information is automatically encrypted before it is transmitted, to protect the data from being read and interpreted.To learn more, click VeriSign's Global Site Certificates.
    We also use SET technology, jointly developed by VISA and MasterCard to secure payment transactions over open networks, to protect credit card data transmissions between our system and that of our banking partner(s) - thereby ensuring the utmost security [for all data transmissions].

    System Protection
    All customer and transaction information is stored in servers that are well protected, both physically and electronically.


  11. Please verify your Internet Explorer Setting to allow Paypal to work properly



  12. Step 1. send invitation email through my3q
    Step 2. User receive invitation through email and enter the questionnaire by the link
    Step 3. finally the identity of respondent is shown on the list
    Step 4. upgrade to premium user then you can make your questionnaire open to authorized users only


  13. Please send email to webmaster@my3q.com in English or Chinese. We would reply you as soon as possible.