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NxtVOX Customer Questionnaire
Author: Customer Support
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As part of the ongoing process to improve our service here in NxtVOX, we are conducting a brief customer satisfaction survey in an effort to learn what is important to our customers, and how well our Customer Service Representatives and other staff are performing.
1    Name
2    Email Address
3    Physical Address
4    Gender
Male Female
5    Company
6    Occupation
7    Where do you purchase your Asterisk © and VOIP hardware needs?
Ebay
Online carts (internet)
From friends
From shops (physical stores)
8    Have you visited our website before (www.nxtvox.com)?
yes no
9    If yes, how did you first learn about our web site?
Advertisement
Informational email or newsletter
Search Engine
Word of Mouth
10    How long have you been a user of Asterisk cards?
Less than 1 year 1-2 Years
3-5 Years More than 5 Years
11    How frequent do you buy Asterisk cards?
e.g. Others
Weekly Monthly Yearly
Others please specify:
12    How much do you usually spend for VOIP products per year?
< $500 $501 to $2000
$2000 to $5000 $5000 to $10000
< $10000
13    What do you use the VOIP products for? (You may check all that apply)
e.g. Others
I resell to my customers
I bundle them with my other VOIP service solutions
I use them for my office needs
Others please specify:
14    What was the date of your most recent Purchase (mm/dd/yyyy)?

(MM/DD/YYYY)
15    Please rate the quality of the NxtVOX website from 1 to 5 (1 lowest, 5 highest):
16    Please explain your rating and offer suggestions for website and service improvement.
17    What equipment do you usually purchase? You may check all that is applicable.
Analog cards Digital cards
Gateways VoIP Phones
Wirelss Phones ATA Adapters
18    Please rate in ascending order the top 3 (1st highest, 3rd lowest) most important considerations in purchasing an Asterisk (c) card: (e.g. 1,5,7)

1 . Far N Wide Reputation
2. Previous Experience
3. Recommendation from friends
4. Top result in search engine
5. Value for Price
6. Style/Appearance
7. Special features
8. Quality
9. Durability
10. Warranty
11. Special Offer
12. Others (please specify)
19    Which among the following Asterisk (c) cards do you prefer? In ascending order, please rate from 1 to 7. (1 is the top choice, 6 is least preferred). (e.g. 3, 1, 7, 5, 4, 2, 6).

1. Digium
2. Rhino
3. Openvox
4. Zapmicro
5. Sangoma
6. Yeastar
7. NxtVOX
20    What among the following brands do you prefer for VOIP phones? Please check the first 3.
Soyo GNET Linksys
Epygi Snom D-Link
Grandstream Polycom Cisco
SIP CPE Hitachi UTStarcom
Aastra Clipcom ArtDio
Welltech Uniden
21    Please rate in ascending order the top 3 (1st highest, 3rd lowest) most important considerations in purchasing VoIP Phone: (e.g. 1,5,7)

1 . Far N Wide Reputation
2. Previous Experience
3. Recommendation from friends
4. Top result in search engine
5. Value for Price
6. Style/Appearance
7. Special features
8. Quality
9. Durability
10. Warranty
11. Special Offer
12. Others (please specify)
For numbers 21 to 26, please rate your satisfaction on the following statements, according to your experience with the Customer Service Representative who assisted you. 1 - Not at all 2 - Not so much 3 - As expected 4 - Very much 5 - Excellent
1 2 3 4 5
22My order was processed accurately.
23When I had a question, the Customer Service
Representative answered my questions promptly.
24The Customer Service Representative was knowledgeable about our products.
25The Customer Service Representative had good understanding of my concern and had good communication skills.
26The Customer Service Representative maintained a positive attitude and professionalism at all times.
27The Customer Service Representative demonstrated initiative and tenacity in resolving any problems
encountered.
28    Please rate how satisfied you are with NxtVOX customer service (1 lowest, 5 highest) Rating: ______
29    Does the quality of customer service have an impact on your purchases?
Yes No
30    Please choose 3 of the most important factors in purchasing from a VOIP equipment online shop (1st highest, 3rd lowest): (e.g. 1,2,9)

1. Customer Service
2. Reputation
3. Extensive product list
4. Promos
5. Low shipping cost
6. Technical Support
7. Low cost of products
8. Recommendation from friends
9. Warranty
10. Quick shipment of items
11. Others
31    Is there anything else we can add to our website to make it useful?
32    If you have any suggestions on how we could better serve you in the future.


Questions with '*' sign must be answered

   

Please note your answers will be open to public.
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